Sunday, December 21, 2014

Sparking the Spirit


When I was a kid, I accepted that my grandmother, who loved a clean house, had a small, ceramic Christmas tree on a table in her living room.  It was a Christmas tree, so there was acknowledgement of the holiday, and also acknowledgement that her children were grown and the primary reasons, as far as I could see, for anyone to have an elaborate tree, had grown up and moved away, creating little reasons for trees of their own.

Like so many things in life, I never imagined I’d not have a Christmas tree in my house.

2012 was a very challenging year for me on many levels.  Among so many other things going on, I felt overwhelmed by the notion of dragging out the Christmas decorations, trying to decide between tree options (live that could be replanted, live that was giving its life for our amusement, and fake), and decorating the tree. 

You need to understand, too, that my kids are very creative and every year, decorating the Christmas tree is NOTHING like in the movies.  At our house, it turns into a constant, fluid, flowing set of skits, rifts, impromptu roasts, and sometimes-hysterical chaos.  So yeah, I wasn’t up for it in 2012.

But at the last minute, two nights before Christmas eve, I was enveloped by a sense of nostalgia and guilt.  How many times did my parents not feel like “doing Christmas?” I wondered.  So in the freezing cold we drove to the place we always got our trees and in the howling wind, I pointed to a pathetic foot-tall thing and insisted we get it into the trunk.  The kids protested.  I overrode them.

We got the poor relative of the Charlie Brown Christmas tree into the living room and I hand-selected the few ornaments that were so special that it wouldn’t be Christmas without them.  Then we attempted to decorate the little bastard.

“Ow!”

“Ouch! Damn it.”

“Son of a bitch!”

“I told you this tree would suck!”

“What the hell?”

Apparently, the tree was part cactus.  We were literally bleeding all over it trying to put the ornaments on.

We laughed so hard we were now crying on the Cactus-mas tree. 

Game over. 

We left the ornaments on that we managed to airlift and drop onto the sickly branches and called it quits.

Then, in 2013, we were in our new home.  We went to the Christmas tree farm and picked out a beauty.  A cut tree, 8’ tall.  Picked it out in 3 minutes flat.  It was perfect.  It was placed neatly in “the perfect spot” in our living room and remained up for several days after Christmas.  It was so pretty.

And then came 2014.  It has been a crazy, roller coaster year.  Mostly good, but not all good, and certainly even the good was not streamlined.  It’s been a year of learning, let’s leave it at that.  Translation: it’s been an exhausting year.

So I asked the kids (who are 19 and 22), do you care if we don’t have a tree this year?  I mean, I’ll get a little tree in a plant stand so there’s “a tree” but do you care?  I texted this question so they replied in kind.  “No, we don’t care.”

Except they did care.  So on December 19th, they both said they thought it over and really wanted there to be a tree here. 

But you have a tree at your dad’s house, isn’t’ that enough?

No, we need a place to put all the presents, and we need it to be under a tree.

“Do you care if it’s real or fake?”

“No, but it can’t be that 12” thing you tried to pawn off on us in 2013.  It has to be tree height, not a pseudo bush.”

Marc volunteered to go to the storage unit where he was convinced we had a fake tree.  He returned with a big plastic box marked “Fielding Christmas” but there was no tree.  “Hon, I think we sold it at the garage sale,” he offered.  I told him I thought he was right.

“Can you just go to the store and pick up a small, table-top, fake tree,” I asked him.

“Sure, I’ll do that,” he said.

So on Sunday, December 21, I woke up and emptied out the plastic box of its Christmas decorations, placing them just in the kitchen, dining room, and living room, sparing the rest of the house.  I was pleasantly surprised that Marc had brought my two favorite decorations:  the 3 wise men and a ceramic reindeer.  The two things that I would feel badly about not having up at the holidays, despite my apathy.

And strangely, the Christmas spirit started to take root.

I worked for a few hours in my studio and when I came down, I noticed Marc had bought the two remaining grab bag gifts we needed for my brother’s house.  I thanked him, and then he said, “Did you see the tree?”  I’d completely forgotten that I’d asked him to pick it up.  I figured it would be in a box for me to inspect.  Nope.  He’d put the little tree up on the living room table in the same bay window where the massive tree had stood the year before.  He’d decorated it and put a pretty tree blanket beneath it, covering the tabletop.  I was so strangely gleeful.  I said, oh, you decorated it too.  Thanks for putting the decorations in the bag on the tree too.

He looked perplexed.

You know, the ornaments in the bag in the plastic box.

Still he looked puzzled.

Then I looked more closely. The ornaments were just simple silver balls.  So I thanked him and went to the plastic box and pulled out the ornaments in a small gift bag.  Just a fraction of the many ornaments we’d collected over the years.  And here’s the Christmas miracle part…the ornaments that he’d put in the bag were my very favorite ornaments:  the bumble bee, the wire heart, the rose heart, the ornaments with the kids’ names on them, and probably my favorite, a dough wreath with a photo of my favorite pet ever, Addison, the boxer I had when I was first married.  That ornament was a gift from two of my colleagues at work.  It was the one thing, besides the reindeer and the wise men, that I was feeling badly about not having in the house for Christmas.  And now, there it was on the tiny tree in the window.

I’m reading a lot about being and staying balanced, and trying very hard (seems oxymoronic) to balance my chakras, particularly the first and second ones.  At Christmas time, I was feeling stressed and trying to calm myself by taking things one step at a time and trying to choose wisely between what had to get done and what I could live without.

How grateful I am that the man who means the world to me knew me better than I knew myself.  That in simply simplifying the madness of the holiday season down to a few decorations, a tiny tree, and a handful of ornaments, I could reclaim my vitality and a sense of joyfulness in the world around me. 

I now understand what my grandmother knew all those years ago:  the longer you live, the less you need to rekindle the Christmas spirit.  You just need a few special sparks.


Sunday, December 14, 2014

I'm Terribly Sorry

A friend’s father passed away Monday, so on Wednesday I ordered a gift tower of breakfast treats from Harry & David to be delivered on Friday when she and her husband had people staying at their home.

On Friday, I received a call from Harry & David telling me they were sorry, but there was a delay and the gift tower would be there on Saturday morning instead. Was that okay? I said it was.

On Friday evening, I received a voice mail from Harry & David. There was also an email.

The voice mail asked me to call because they needed more information to process the order. The email said the gift tower was no longer available. Which was correct? Keep reading…

I called and was told that they were “terribly sorry” but the gift tower was indeed still available and would ship out “expedited” at their expense for arrival on Monday or Tuesday. [That means Tuesday.]

I said that was unacceptable, as my friends’ family members would be gone by then and now I had to go out [time expense] to purchase something for them to replace what Harry & David had promised to take care of for me. She said she was “terribly sorry.”

I said that I didn’t understand the repeated delays. That’s when she shared “what really happened.” Make sure you’re sitting down because this is good…

To paraphrase this robot who kept repeating sorry-ness on behalf of Harry & David, “You see, we’re on the west coast and that’s where the package is. But the sympathy cards, well, there are no more here, they’re on the east coast. So we’re waiting to get them here so we can ship out the order.”

I said, “Are you kidding me? So you mean to tell me that at Harry & David there is no one who could take a piece of paper that looks anything like a card, write the note I typed into the computer form, and send it in the package?”

“No,” was her response.

“So Harry & David would rather disappoint a customer, i.e., me, who orders from you quite frequently, than to take the extra step to fashion an expression of sympathy to go in the package.”

“I’m terribly sorry,” was the response.

“Okay then you leave me no alternative. You don’t sound ‘terribly sorry’ and I have no confidence that the package will ever arrive, so please cancel the order and send me an email confirmation so I know this has been done.”

“Yes, I can do that,” said the robot, and she added, according to her program, “I’m terribly sorry.”

“Well, I will be saying something about this online and I won’t be ordering from you anymore because it’s not just the package that didn’t get there on time. It was the way I chose to express my condolences and the timing of that expression that I was entrusting to Harry & David —that’s what I purchased. I was counting on you to deliver on your responsibility, and you didn’t. I now longer trust Harry & David and won’t be purchasing from you anymore.”

“I understand and I’m terribly sorry,” the robot said as we hung up.

By the way, there was no offer of anything monetary to express apology for the botched order. In fairness, it wouldn’t have changed my mind, but for the record, there was no offer to go along with being “terribly sorry.”

The cancellation email didn’t arrive so I called the next day. Another customer service person cheerfully said she would send the confirmation email and apologized for it not getting to me.

“Did you get it yet? I just sent it,” she said.

“No.”

“Wait a few seconds, it should be there.”

“Nope.”

“A few seconds more, any second now…”

“Nope.”

I said I’d look for it later. Perhaps it was trying to sync up with the east coast system to make friends with the sympathy cards there.

After 20 minutes I called back and another customer service person apologized for my frustrations (this one seemed to actually understand that all of this was costing me time) and said that she had to go talk with a supervisor, because they don’t actually have a cancellation email.

When she returned to the call, she said her supervisor would send a customized cancellation email that would look like an order but would say “Cancellation” in it. I could hardly wait.

This person offered me 20% off my next order because apparently if you have to call because of issues, you get a discount she told me. I reminded her I wouldn’t be ordering from them again.

In 5 minutes the “customized” cancellation email arrived.

Harry & David, I’m terribly sorry for your loss.


Post Script:  Got a lovely box of truffles from Harry & David today (12/22/14).  No note inside but the label on the outside said "With our apologies, Harry & David."  Well that was classy.  I accept, Harry & David, but I don't want to waste a perfectly good post so it will stay along with this P.S.